Frequently Asked Questions

Availability & Application

What is your availability? +

All our current and future availability can be found on our website, www.continentalrealestate.net. This is where all the most accurate information regarding apartment availability can be found.

How do I apply for an apartment? +

You can apply for an apartment directly on our website or by contacting one of our qualified leasing agents

How much is the application fee? +

There is an non-refundable $50 application fee per person. Any person over the age of 18 must apply. If you require a co-signer, co-signer must apply and pay the $50 application fee.

Do you run a credit check? +

Yes – every applicant and co-signer is subject to a credit check

Lease Terms & Policies

What utilities are included? +

Please refer to the lease agreement for the utilities that you are responsible for.

Is parking included? +

This varies based on property. Parking is available for rent to both residents and non-residents. A list of various parking locations and pricing is available on our website; in the form you will find a drop-down menu of lot locations and pricing. The pricing is per year and needs to be paid upfront. Please be advised that the sooner parking is secured by signing a parking lease, the more likely it will be to get a space very close to the apartment.

What are the lease terms? +

Continental leases are 12 Month leases.

Do you allow pets? +

In some unit’s pets are permitted. If you have a pet, please let the leasing agent know that you are working with, they will be able to assist you in finding pet friendly accommodations. Please be advised there is a $50 pet fee for the first pet and $25 for the second. There is a 2 pet per apartment policy.

Is my lease individual? +

No – all leases are JOINT AND SEVERAL. Everyone, including guarantors, is held equally responsible for the unit.

What does joint & several lease mean? +

All lease agreements at Continental are joint & several. The apartment is rented as a whole. We do not rent individual bedrooms. It is up to the residents to determine who they are living with. We do not select roommates for them.

Is Renters Insurance Required? +

Yes, we require all residents to carry renters’ insurance with minimum liability coverage of $100,000. If you do not provide proof of renters’ insurance, you will automatically be billed $15 per month to fulfill this requirement.

How do I view a lease? +

A general copy of the lease agreement can be found on our website, www.continentalrealestate.net. This can be found under the portion residents’ portion of the website, at the bottom of the page under important documents. This is a sample lease agreement and should provide an overview of the lease agreement that has been signed. You can also view a copy of the fully executed lease in the online portal, under the Home Tab, scroll to the bottom of the page and you will see the current lease

Can I break my lease? +

No, however, there are options of subletting your apartment or doing a lease transfer. Please be advised the fee for subletting is $150 & lease transfer is $300. For more detailed information, please download Sublet/Lease transfer process on our website.

Guarantors & Financial Responsibility

My child is over 18, why do I have to sign the Guaranty? +

Signing a lease agreement comes with a lot of responsibility, this includes financial obligations. Typically, student residents who do not hold full-time jobs cannot fulfill the obligations to the lease having the guarantee in place protects not only the residents but also Continental Real Estate.

Why is a Guaranty Required? +

Most students have no means of paying for their rent or established credit. CREM requires this because of the financial responsibility associated with signing a lease. Every parent/guarantor is held financially responsible, similar to the lease agreement. Continental does not lease apartments by the bedroom. We do not determine how the rent is split. This is not an individual guarantee, but rather a joint and several agreement. Every parental guarantee guarantees the financial responsibility of payment of rent.

Can a Guaranty be waived? +

There are 2 options available: If the future resident is employed and has at least 3 months’ worth of income, it would be calculated to ensure the resident could meet the financial obligations of the rent. Paying the agreed upon portion of the rent up front. As a reminder, we do not determine how the rent is divided. If the agreed upon amount is paid in full up front, we then ask that an amended parental guaranty form be signed. It does not release any responsibility of the lease agreement, should there be any other charges on the account. This could include utilities, etc. To receive a copy of this agreement, you must contact our office.

What if a roommate does not pay rent, who is responsible? +

Because the lease is joint & several, the entire group is held responsible for any and all payments. If there is a late rental payment, the entire household is held responsible for the late rent. For your convenience, every resident and guarantor has access to an online portal where you can view a ledger of payments. Payments can be made through this system. Even if you decide not to utilize the online payment option, account information can still be viewed. All residents and guarantors have individual access to this system as long as we are provided with an email address. Payments made through our online system are automatically reflected in the account. This alleviates the stress involved of ensuring the entire rent is paid.

Payments & Billing

When is the security deposit due? +

Security deposits are due within 5 days of signing. This can be paid through the online portal or with a check or money order at the leasing office.

When is rent due? +

Rent is due on the 1st of every month. For your convenience you can set up automatic payments through your online portal, so you never have to worry about being late!

If I make online payments, can everyone see my personal information? +

No. Everyone has individual account access. The only shared information is the payments made and shared documents, like the lease agreement.

How can I pay rent? +

Payments can be made through the online portal; this is the preferred method of payment as it is reflected on your account immediately. Payments in the form of check or money order can also be mailed or in person to the leasing office located at 403 S. Allen St. Suite 206 State College, PA 16801. WE DO NOT ACCEPT CASH FOR RENTAL PAYMENTS. Please be sure to include your address on the check or money order.

What are the late fees? +

Rent is due on the 1st of every month. Late fees are $5.00 per day and will apply retroactively starting on the 6th of every month. For example, if you pay rent on the 6th, you will incur a $30 late fee.

Will a bill be sent every month? +

No – For your convenience a rent reminder can be sent to you through your online portal.

Can the security deposit be used to pay the last month’s rent? +

No. Late fees will be charged for any unpaid rent. The security deposit is held until the end of the lease to account for any residents related damage. It is our sincerest hope that we can return a full security deposit to everyone. A detailed move out guide is provided to every resident. Following the instructions provided will be the best resource on how to receive a full refund of security deposit.

When will I get my security deposit back? +

Security deposits are returned 30 days after the lease end date. A forwarding address must be provided.

Move-in & Move-out

Can I move in early? +

The lease start date is printed on the lease agreement. To prepare several apartments for future residents, we do not allow early move-ins. We ask that everyone plans to move in on the lease start date.

Can I put furniture in the apartment prior to my lease start date? +

No – You will need to make arrangements for storage.

Can I leave furniture behind, or can furniture be left for me? +

No, there will be a charge for the removal of personal belongings at the end of the lease. Any arrangements to store furniture must be coordinated directly between current and future residents. All belongings must be removed by the lease end date, and we are unable to store items on your behalf. This policy is in place due to liability concerns. After move-out, several individuals, including outside vendors, will be entering the units, and we cannot ensure the safety or condition of any personal items left behind. For your protection, all belongings must be removed when the current lease ends, as we cannot be held responsible for any lost or damaged items. We appreciate your understanding on this matter. As an alternative, we recommend looking into storage options such as portable storage pods. U-Haul, for example, offers a service where a pod can be delivered to the residence, stored, and then returned to you at move-in.

Maintenance & Emergencies

How do I submit a maintenance request? +

Please submit non-emergency maintenance requests through your tenant portal. If this is an urgent issue during normal office hours, please call (814) 238-1598. AFTER HOURS: Call (814) 238-1598 selection option 8, to report an emergency maintenance request and speak to a maintenance technician. Please be advised that emergency maintenance requests are considered to be the following: lock out, flood, fire (Call 911 first), leaks that are not self-contained i.e. coming from the ceiling, structural damage, non-working refrigerators. Please be advised that if you call the after-hours emergency maintenance and the request is not deemed an emergency and the on-call technician visits your home, there could be a charge associated with the visit.

I’m locked out of my apartment- what do I do? +

DURING NORMAL OFFICE HOURS: come to the office at 403 S. Allen St. Suit 206 to borrow a key. Only tenants or official subleases will be issued a Loaner Key with proper ID. Loaner keys must be returned before 4:30 pm or fees will apply. AFTER HOURS: Call the emergency maintenance line (814) 238-1598 select option 8, you will be connected to the on-call technician. After-hours lockout fees will apply.